SHIPPING
At Trimino Brands we aim to provide premium shipping for our premium product.
We currently ship to street addresses within the continental United States. Unfortunately, we cannot deliver to PO Boxes at this time.
Orders of 3 cases or more always ship free!
For orders of 1or 2 cases, including subscription orders, we offer $9.99 flat rate shipping.
Order Processing
Orders are processed Monday through Friday. Order placed Monday through Thursday normally ship within 24 hours. Friday and weekend orders typically ship on Monday.
We do not operate on the following observed holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. Please allow additional processing time for orders placed on holidays.
RETURNS
Unfortunately, we currently do not accept returns of product or exchanges of product.
In the circumstance that your order was damaged in-transit to your shipping destination or in the instance you have received the inappropriate order, please reach out to our customer service representatives by using the “contact us” form at www.drinktrimino.com or email us at hello@drinktrimino.com.
If you have any other concerns about our product, please feel free to reach out to us. We constantly thrive to improve our product through building quality relationships with our customers.
Shipment Confirmation & Order Tracking
After processing, customers will receive a shipping confirmation e-mail with tracking information. Please allow at least 36 hours after placing your order before reaching out to our customer service team.
Return Policy
We currently do not accept returns of product or exchanges of product.
If you receive an incorrect shipment, please reach out to our customer service representatives by using the “contact us” form at www.drinktrimino.com or email us at hello@drinktrimino.com.
If you believe there is a quality issue with the product you receive, please reach out to our customer service representatives by using the “contact us” form at www.drinktrimino.com or email us at hello@drinktrimino.com.
When contacting customer service, please take a note of the “Best By Date” and lot number on the neck of the bottle. This will help expedite your inquiry. Each inquiry will be handled on a case by case basis.
Damaged Product
If you believe your order was damaged in-transit please reach out to our customer service representatives by using the “contact us” form at www.drinktrimino.com or email us at hello@drinktrimino.com.
If you have any other concerns about our product, please feel free to reach out to us. We constantly thrive to improve our product through building quality relationships with our customers.
REFUNDS
Unfortunately, we currently do not accept returns or exchanges of product. If you believe there is a quality issue with the product you receive please reach out to our customer service representatives by using the “contact us” form at www.drinktrimino.com or email us at hello@drinktrimino.com. Please take a note of the “Best By Date” and lot number on the neck of the bottle. This allows us to track the specific batch you received. Each inquiry will be handle on a case by case basis.